Privacy Policy

Bucks Body Ballancer

This privacy policy applies between you, the User of this Website and Bucks Body Ballancer, the owner and provider of this Website. Bucks Body Ballancer takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Bucks Body Ballancer via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

Bucks Body Ballancer, or us

Bucks Body Ballancer, a company incorporated in England and Wales whose registered office is at 84 Chorley Road, West Wycombe, Bucks HP14 3AR.

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by Bucks Body Ballancer and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Bucks Body Ballancer and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, bucks-body-ballancer.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:
    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. "including" is understood to mean "including without limitation";
    5. reference to any statutory provision includes any modification or amendment of it;
    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Bucks Body Ballancer and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, Bucks Body Ballancer is the "data controller". This means that Bucks Body Ballancer determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. We may collect the following Data, which includes personal Data, from you:
    1. name;
    2. contact Information such as email addresses and telephone numbers;
    3. demographic information such as postcode, preferences and interests;
    4. IP address (automatically collected);
    5. web browser type and version (automatically collected);
    6. operating system (automatically collected);
    7. in each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:
    1. data is given to us by you;
    2. data is received from other sources; and
    3. data is collected automatically.

Data that is given to us by you

  1. Bucks Body Ballancer will collect your Data in a number of ways, for example:
    1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
    2. when you use our services;

in each case, in accordance with this privacy policy.

Data that is received from third parties

  1. Bucks Body Ballancer will receive Data about you from the following third parties:
    1. Website tracking application;

Data that is received from publicly available third parties sources

  1. We will receive Data about you from the following publicly available third party sources:
    1. Facebook & Twitter;

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example:
    1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
    2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
    1. internal record keeping;
    2. improvement of our products / services;
    3. transmission by email of marketing materials that may be of interest to you;
    4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
  2. For the delivery of direct marketing to you via e-mail, we\'ll need your consent, whether via an opt-in or soft-opt-in:
    1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
    2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we\'ll provide.
    3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:
    1. our employees, agents and/or professional advisors - For contact, admin and marketing purposes.;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:
    1. access to your account is controlled by a password and a user name that is unique to you.
    2. we store your Data on secure servers.
  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@bucksbodyballancer.co.uk.
  3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:
    1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
    3. Right to erase - the right to request that we delete or remove your Data from our systems.
    4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
    5. Right to data portability - the right to request that we move, copy or transfer your Data.
    6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@bucksbodyballancer.co.uk.
  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner\'s Office (ICO). The ICO\'s contact details can be found on their website at https://ico.org.uk/.
  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers outside the European Economic Area

  1. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We also share information with our group companies, some of which are located outside the EEA.
  2. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.
  3. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Bucks Body Ballancer may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Bucks Body Ballancer. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

  1. This Website may place and access certain Cookies on your computer. Bucks Body Ballancer uses Cookies to improve your experience of using the Website. Bucks Body Ballancer has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Bucks Body Ballancer to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  4. This Website may place the following Cookies:

Type of Cookie

Purpose

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  1. You can find a list of Cookies that we use in the Cookies Schedule.
  2. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  3. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  4. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  5. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Bucks Body Ballancer reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

    You may contact Bucks Body Ballancer by email at info@bucksbodyballancer.co.uk or by phone on 07411 262977.

01 May 2018

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.




Analytical/performance

We use the following analytical/performance cookies:

Description of Cookie

Purpose

Third Party Cookie - for analytical purposes through website tracker

Third Party Cookie - for commercial purposes through social media platforms

So relaxed

I have just had my first experience with Bucks Body Ballancer and I couldn’t recommend it more! I completed the Manchester Marathon yesterday, so my legs and feet are aching like crazy. I visited Chantal for a 60 minute sports massage therapy treatment and I am so happy with the results! My legs already feel so much better and I can tell that this has sped up the recovery process so much! Not only was the experience so effective but I was so relaxed the entire time! (Even had a little sleep) will definitely be going back!!

by Daniel West

Enjoyable

Had a very enjoyable session. Very relaxing. My legs felt lighter at the end. My whole body felt refreshed. Recommend it.

by Alison Finn

More Confident

I loved my lymphatic treatment, thanks so much to Chantal for making me feel so comfortable and explaining all the positives to come following post treatment. I feel that the inflammation in my legs has reduced, and I’ve started to feel more confident. Look forward to my next treatment - thank you!

by Becca Anne

I Feel Fantastic

I have a very active job and am on my feet for most of the day, that combined with regular exercise as I’m getting older it often leaves me extremely fatigued. I have visited Chantal in her beautiful treatment room, and I can honestly say, after the lymphatic drainage and post exercise treatments I feel fantastic. I'm a regular customer and would recommend it to anyone.

by Ben Wallis

Best Sleep

I had the best night's sleep for a long time after my treatment last night. I suffer with very bad Restless Legs Syndrome and hoping the Body Balancer will assist. Chantal explained everything prior to treatment, and I completed the required form. I will return 😁😁

by Angie Wright

Wonderful

Such a wonderful experience last week at Bucks Body Ballancer. Chantal is very professional, and she made sure I knew exactly what was happening at all times, explaining things very well. The massage itself is so great and I’m already starting to feel some benefits. I have already booked in for another session. Can’t wait!

by Megan Martin

Wonderful

Highly recommend Bucks Body Ballancer after an hour session, where I slept like a log! Chantal Rowland is very knowledgeable about all of the benefits of lymphatic massage and has some great deals. I was left feeling refreshed and lighter on my bottom half 👌🏼 cracking piece of kit and a wonderful lady x

by Amy Leigh Foster

Relaxing

As I have suffered from leg cramps and a bloated stomach for many years I decided to try a 45 minute session with the Bucks Body balancer. Chantal is very knowledgeable about the benefits of lymphatic massage that this high-level medical grade piece of equipment can provide. I can honestly say that it was a most relaxing experience and two days afterwards I still feel lighter and less bloated. Highly recommended and I am looking forward to my next sessions.

by Jane Storey

Highly Recommend

Chantal was very knowledgeable, made me very comfortable. I had a 45 mins session, it’s very relaxing, made me feel chilled out. I have booked another 45 mins, highly recommend.

by Vanessa Eames

Professional

Just had my first Body Ballancer Treatment and what a lovely professional lady Chantal is. The treatment was so relaxing, and I could have stayed there all day! Can’t wait for my second treatment next week. Here’s to feeling better and a flatter stomach.

by Karen Murphy

I recently had a session on the body balancer to help rid me of a lingering cold that had been hanging around for a couple of weeks. Chantal was just utterly FANTASTIC! She explained in so much detail exactly how the machine and the science behind it worked, and the set up she has is so relaxing and comforting. The body balancer itself was just immense! It felt like someone was hugging me tight and the lymphatic massage element was so relaxing it sent me off to sleep, and I don't tend to relax that easily at all! I had the best night sleep I've had in weeks that day, and I woke up the following morning feeling considerably better and my sinuses were clear, I could breathe normal again! Chantal has such a warm and welcoming aurora, and she honestly has the best interests of her clients at heart, always going above and beyond to ensure you receive the best experience during the treatment, but also to make sure you fully reap the wellbeing benefits too. I cannot recommend her enough! If you haven't had a go on this yet then you are missing out, it's some serious bit of kit! Thank you Chantal!

by Jodie Worboys

Both my husband and son had Cryotherapy treatments. Both have notice the difference already. Chantal was very knowledgeable and explained everything to both. Husband has said he will definitely be recommending to family and friends.

by Jennifer Medford

I have had both the TruCryo and Body Ballancer with Chantal. She is a lovely warm person, who takes time to explain the benefits of both treatments and is always thinking about her clients. I have seen very positive results from both these treatments.

by Isabelle Crawford

I've been suffering with Plantar Fasciitis for many years. I've been having physiotherapy for over a year weekly. Also 2 guided steroid injection. I went to see Chantal yesterday afternoon and was treated with Cryotherapy. I was keeping an open mind as I've tried absolutely everything to treat my Plantar Fasciitis and to be brutally honest nothing seems to work. OMG what a game changer I noticed a massive difference with in hours not days like the injection I've had. I would totally recommend on going to see Chantal she's an absolute Angel it really does work I'm so delighted to be able to pain free with only 1 visit.

by Dennis Boyling

I really enjoyed my first Body Balancer massage! Chantelle is a lovely lady and very professional, the massage space is calm and relaxing. Chantelle is very knowledgeable about the benefits of lymphatic massage. I loved switching off for an hour and I will definitely book again.

by Cat Muzz

Chantal is a lovely lady. she explained exactly what was going to happen. The treatment was so relaxing, I fell asleep. Afterwards I had a huge wee and my knees are less painful. My legs also feel lighter. I am definitely going back. it is a truly lovely experience. Xxx

by Tracy Glanville

I had this treatment with Chantal and I couldn't recommend it more. The whole experience was one of relaxation. I was made to feel very comfortable throughout and I had the best night sleep for a long time after this.

by Kay Major

Can’t recommend this enough. From before booking Chantal was great at replying and providing information on everything. Chantal was great at explaining everything on the day, it’s was a new experience and one that I hope to have many times more. Highly recommend for so many reasons. Very relaxing!

by Mason Malin

Honestly Chantal i can not thank you enough for my treatment today, i feel the ease of my shoulder pain already. You are so lovely and kind, I can't wait to see how I feel over the next few days, but I will definitely be coming back. If not for more Body Ballancing for other treatments you recommend to help with my fibromyalgia. All that you do, you do with love, passion and to genuinely help those in need.

by Jenny